The only reason I was willing to wait so long is that I had empathy for the manager. She was obviously short-handed, but was still friendly as she hustled and did her best to take care of customers.
The food was great. Both my wife and I loved it.
Since then we have eaten at Jack In The Box Restaurants many times. There was a store in Overland, Missouri we would eat at every summer on our trip there. Sadly, we discovered it was closed this past summer.
One thing about Jack In The Box Restaurants that was a continual source of jesting between us is that service is always slow. We have never been to Jack In The Box yet where it didn't take 15 minutes or more to get fed. But, the food is worth the wait. (I wouldn't eat at McDonalds if they would trow the food into an open car window when I drove past.)
Yesterday, Jack In The Box let me down. I drove to the drive thru window at their store in Indianapolis, Indiana. I ordered breakfast and was told they were out of eggs. OUT OF EGGS during the breakfast rush. I left, disappointed and went on to Hardees, who happen to have the best biscuits, bar none.
I managed restaurants for 6 years. In those unusual times I saw I was running low on an inventory item, I would either borrow from another restaurant in our chain or even buy the item at retail at a local grocery. But NEVER did I run out of a menu item in the middle of a rush.
The Jack manager should have seen they were low on eggs and sent someone to get a few dozen at the market. The retail and wholesale price of eggs does not vary much. Instead, the management lost revenue. I am sure I was not the only unhappy customer. Who knows how many future sales they lost, all over the price of an egg.
I will return to Jack In The Box. There are none in our area, so it is a treat when I am near one. The food, when you get it, is worth the wait. But be forewarned, my experience has been that service is always slow.
